If you feel you are in crisis right now, please give us a call. Emergency services are provided 24 hours a day, seven days a week.  Call 785-242-3780 during normal business hours or on evenings/nights, weekends, and holidays on our 24 hour crisis line at 800-241-1266.

Frequently Asked Questions

1. How do I make an appointment for me or my child?
ELC is now offering “Open Access Intakes.” This means that individuals interested in starting services at ELC can complete the initial intake session through convenient drop-in hours. Below is information on what to expect from and Open Access Intake, and hours for open access across our service area for mental health and/or substance use disorder intake.

Business Hours: 8 a.m. – 7 p.m. Monday – Thursday, 8:00 a.m. – 5:00 p.m. Friday

Please bring your insurance card, verification of household income (W2s or last three pay stubs), and the cost of any co-pays your insurance requires. If your insurance is provided through a family member please have their social security number available to provide. We may not be able to access your insurance without this information. You will meet with your Intake Specialist for registration and then you will meet with a therapist. Your therapist will determine the next steps for your treatment and set up your next appointment. The therapist may be a psychologist or a licensed social worker. (If you are in a crisis situation you will not have to wait for an appointment).

2. What services are available from the Elizabeth Layton Center?
• Crisis Intervention
• Individual, Group and Family Therapy
• Psychiatric Services
• Employee Assistance Program (call for details)
• Community Support Services for adults
• Community Based Services for children

3. What kinds of problems can I get help with? If you are experiencing any of the following you may benefit from mental health counseling:
• feeling stressed or distressed
• feel depressed or anxious
• are experiencing family or marital difficulties
• loss of a job or,
• economic hardship or have other concerns.

If you have trouble just getting through the day, or if an emotional problem is interfering with your job or relationships, we can help.  To receive information please call the Elizabeth Layton Center at 785-242-3780. Remember that mental health care, like other health services, is a resource that is available to you when you just can’t seem to handle your problems on your own. Research tells us that one in four adults will experience a diagnosable mental illness in their lifetime. Everyone needs a little help now and then.

4. Where is the Elizabeth Layton Center? When is the office open?
The Elizabeth Layton Center has four locations for your convenience. Appointments are scheduled during the week Monday – Friday.

5. Will insurance pay for my appointments? How is the billing done?
During your registration, you will be asked to provide information about insurance and income in order to determine your payment rate. Fees vary according to the services provided and are comparable to or lower than the cost of similar services in private agencies. The Elizabeth Layton Center is an approved provider for mental health services for many insurance providers. Our staff files claims to private insurers, Medicaid (Kansas), and Medicare. Clients without insurance may qualify for a sliding scale fee based on income. Payment is expected at the time service is provided.

6. What about confidentiality?
Maintaining confidentiality is essential. Information you share with members of our staff will not be given to any other person without your written consent, or in special situations defined by law.

7. When is Same Day Access Available?

  • Franklin County – 2537 Eisenhower Road, Ottawa
    Mental Health Intakes for Most Individuals:
    • Mondays 12pm – 2pm
    • Tuesdays 8am-10am
    • Thursdays 12pm – 2pm
    • Fridays 8am -10am
    Mental Health Intakes for Individuals with Cigna, BCBS of Kansas City, UHC, UMR or Tricare:
    • Fridays 8am – 10am
    • Fridays 8am-10am
    Substance Use Disorder (SUD) Intakes:
    • Mondays 12pm-1pm
    • Fridays 8am – 9am
    • SB123 – Call to Schedule
    Miami County – 25955 W. 327th Street, Paola
    Mental Health Intakes for Most Individuals:
    ·        Mondays 12pm – 2pm
    ·        Tuesdays 8am – 10am
    ·        Wednesdays 12pm – 2pm
    ·        Fridays 8am – 10am
    Mental Health Intakes for Individuals with Medicare, Cigna, BCBS of Kansas City, UHC, UMR, or Tricare:
    ·        Wednesdays 12pm – 2pm
    Substance Use Disorder (SUD) Intakes for Most Individuals:
    ·        Tuesdays 8am – 9am (SB123)
    ·        Wednesdays 12pm -1pm
    ·        Fridays 8am -9am (SB123)
    SUD Intakes for Individuals with Cigna, BCBS of Kansas City, UHC, or Tricare:
    ·        Wednesdays 12pm-1pm


What to bring for Mental Health Same Day Access 

  • Insurance card, including Medicaid and Medicare.   
  • Parent/Guardian must be present with any child 17 years old or younger.  
  • If you do not have insurance, please bring proof of your current household income and proof of residency.  Proof of income includes pay stubs and benefit statements.    —-We must have this information when you come in to determine the cost of your service.  
  • Please bring a list of your current medications.  


What to bring for Substance Use Disorder Same Day Access  

  • Court order/Probation recommendations/SB123Placement agreement, and any assessments completed  
  • Court ordered assessments are $200 
  • Insurance card, including Medicaid and Medicare.   
  • Parent/Guardian must be present with any child 17 years old or younger.  
  • Please bring a list of your current medications.