ELC’s Response to COVID-19
ELC is dedicated to serving our mission in a healthy and safe environment. We are currently open for business, though some business practices are temporarily changed. ELC is monitoring State and local information related to COVID-19 daily, and we are making adjustments to ELC policies and practices as indicated.
Below is information on some general precautions that all people can take to reduce the spread of Coronavirus. This information was adopted from the Center for Disease Control and the World Health Organization.
Also referenced below are some of the strategies ELC has implemented in response. Please note that due to the rapidly changing flow of information about COVID-19, some policies and procedures may change with little notice; updates will be posted on this ELC website to the best of our ability.
- Keep Calm.
- Wash your hands regularly with soap for at least 20 seconds.
- Use anti-bacterial sanitizer for your hands if washing is not an option.
- Avoid hand-shaking.
- Keep a six-foot distance from anyone you suspect to have a fever.
- Avoid touching your hands to your face.
- Use good food hygiene practices and minimize food sharing.
- Use disinfectant wipes to wipe down high-traffic surfaces.
- If you have a fever of 100.4 or more, or a cough, stay home and do not return to work until you have been fever free for more than 24 hours without the aid of medication (e.g. aspirin, ibuprofen.)
- For accurate and up-to-date information about the Coronavirus, please refer to the following websites:
- Kansas Department of Health and Environment: http://www.kdheks.gov/coronavirus/
- Center for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/index.html
ELC’s Response to Coronovirus
- ELC has increased disinfection of high-touch surfaces in the public areas of all buildings.
- ELC has made disinfectant wipes and gloves available at each front desk location and will continue to re-stock these as supplies allow.
- ELC staff, clients and visitors are directed to stay home if they are sick or have possible exposure to COVID-19. ELC has posted signs at each building location with this direction.
- ELC will begin asking clients about potential virus exposure prior to service delivery. Clients who report being sick and who are not in crisis will be asked to reschedule their appointment, and to visit with their primary care doctor.
- 24/7 Crisis Services will remain available to those in need. Clients who report being sick and are in need of crisis services may be asked to wear a mask and maintain a minimum 6-foot distance from staff through the course of the crisis service delivery. ELC may also ask clients who are sick and in crisis to report to the local emergency room and deliver the crisis service by telephone or televideo.
- Effective 3/13/2020, ELC will suspend sanctions related to our Missed Appointment Policy through April 13, 2020. ELC will re-examine the temporary policy suspension as we get closer to that date in order to determine whether or not the temporary policy suspension should continue. ELC supports use of leave by staff who are sick and/or need to care for sick family members.
- Effective 3/16/2020, ELC will limit CBS & CSS group service delivery to no more than 4 clients per service. Efforts will be made to provide individualized service in lieu of larger group services as indicated.
- Effective 3/16/2020, ELC will suspend Outpatient group service delivery through April 13, 2020. Individualized services will be available in lieu of outpatient group therapy options.
- Effective 3/16/2020, and in accordance with governmental direction, ELC will limit all staff gatherings to no more than 25 people. Efforts will be made to conduct staff meetings larger than 5 people via teleconference as possible.
- Effective 3/18/2020: Outpatient Family Therapy sessions will be limited to no more than four (4) participants, including the Client. The night before a scheduled Family Therapy session, front desk staff will make a courtesy call to the family to advise them of this limit. If the family expresses concerns they will be referred to speak with the assigned clinician or ER clinician on duty. If more than four participants arrive for the Family Therapy session they will be advised that additional persons will need to wait in their car. If more than four persons are needed to participate, the clinician should make arrangements for additional persons to participate by phone.
- Effective 3/18/2020: CBS and CSS programs will modify food service practices for clients in the following ways: Food preparation, handling and distribution will only be allowed by ELC Staff wearing gloves. Clients should not be permitted to prepare, handle or distribute food. Additionally, efforts will also be made to provide only pre-packaged and prepared foods.
- Effective 3/18/2020: In an effort to minimize food sharing internally, staff pot-lucks will be suspended.
- Effective 3/18/2020: High-touch items should be removed from lobbies and waiting areas. This includes items such as toys, books and magazines.
- Effective 3/18/20 lobby furniture has been re-arranged to promote social distancing recommendations.
- Effective 3/18/2020 ELC front desk staff have begun making courtesy calls the day before outpatient appointments to inform clients of our COVID-19 precautions and do a verbal screening for the presence of symptoms. Clients who report having COVID-19 symptoms and/or who have been exposed to a high-risk location or infected person will be advised that their appointment will be canceled without penalty and rescheduled after 14 days. CBS/CSS staff should follow this procedure before making home visits.
- Effective 3/19/2020 signs on the front doors of all building locations will be updated to read: If you have symptoms of Coronavirus or believe you may have been exposed to a high risk location or person with the Coronavirus in the last 14 days, please return home and call your physician. Then call ELC to reschedule your appointment without penalty.
- ELC has ordered thermometer strips and will deploy use of them at each building location as soon as they become available. Client, staff or visitors who are suspected of being ill will be asked to take their temperature. Clients, staff or visitors who demonstrate a fever will be asked to leave ELC and consult with their primary care physician.
- Please talk with your care provider if you believe you need any additional support.
- In the extreme case that the State of Kansas or local health department issues a quarantine order, ELC will suspend non-essential face-to-face service delivery. Essential services (e.g. Crisis, Supported Housing, Medication refills) will continue but may be delivered in a modified format. ELC is actively working with the State of Kansas to explore televideo and/or telephone service delivery options.
- Have a response idea for ELC’s consideration? Let ELC’s Risk Manager know!
- Effective 3/23/2020: In an effort to comply with social distancing recommendations, ELC will be conducting scheduled Board of Trustees meetings by telephone instead of in-person. ELC will continue to comply with the Kansas Open Meetings Act during this period of temporary procedural change. The next meeting of the ELC Board of Trustees is scheduled to take place on Thursday, March 26th at 4:30pm. If you are interested in attending this meeting, please contact Kiki Heck at 785-242-3780 by the end of business day on March 25th. Ms. Heck can provide interested members of the public with call-in information and meeting materials as requested.
- Effective 3/24/20: All service documentation is required to be completed by providers in the EHR by the end of business day. Completing paperwork by this new deadline will allow ELC to better monitor service delivery and utilization changes during this time of crisis. The change will also enhance quality of services because it will allow treatment teams faster access to information, and helps ELC to move closer to best practices in documentation. The very best practice is to document collaboratively and concurrently.
- Effective 3/24/20: In an effort to assist in compliance with social distancing recommendations at the front desk, ELC will provide taped markers on the floor in front of reception desk areas instructing clients where to stand.
- Effective 3/24/20: Any and all ELC staff authorized to work from home must sign ELC’s new Telecommuting Agreement.
- Effective 3/30/2020: If a service has been authorized to be delivered in a telehealth format, it should be delivered in a telehealth format, regardless of client preference. If you have questions about what services have been authorized for telehealth delivery please see your supervisor.
- Effective 3/30/2020: In order to be prepared in the event of an unexpected ELC closure, all staff with the ability to work remotely must transport necessary work equipment to and from the office for each work shift (e.g. take your laptop/iPad home with you each night, and bring it back with you in the morning.)
- Effective 3/30/2020: Staff are encouraged to place 6-foot markings in offices and conference room spaces to help provide cues regarding social distancing precautions.
- Effective 3/30/2020: ELC will suspend delivery of face-to-face psychological testing services.
- Effective 4/1/2020: ELC will suspend delivery of all face-to-face group services, including psychosocial groups for Youth and Adults.
- Effective 4/1/2020: ELC will suspend the delivery of face-to-face, non-crisis individualized attendant care services for Youth with SED. Delivery of face-to-face, individualized attendant care services for adults with SPMI may continue on a case-by-case basis, using COVID precautions, for clients who are unable to participate remotely (e.g. clients who do not have access to a phone or computer.)
- Effective 4/6/2020: Office hours for ELC’s Eisenhower and 327th Street locations will change to 9:00am-5:00pm Monday-Friday. Providers may still offer remote service delivery throughout ELC’s standard open hours, but the doors will be closed to the public outside of the hours of 9am-5pm starting next week. Crisis services will remain available 24/7.